Last updated: 30 May 2026
1. Who We Are
AI Step publishes this policy for its website and support operations.
2. Information We Collect
We may collect the following information when you visit our website, contact us, register for a course, attend a workshop, or make a purchase:
- Name, email address, phone number, billing address, and business details.
- Order details, course selection, invoice details, support requests, and communication history.
- Course usage data such as access status, lesson progress, downloads, attendance, and completion details.
- Technical information such as IP address, browser type, device type, pages visited, cookies, and log data.
- Payment status, transaction reference, payment mode, and refund status received from authorized payment service providers.
3. Payment Information
Payments are processed by authorized third-party payment service providers. We do not store card numbers, CVV, UPI PINs, net banking passwords, or payment instrument credentials on our own systems. Payment credentials are handled by the relevant payment service provider according to its security standards and applicable law.
4. How We Use Information
- To process orders, confirm payments, issue invoices, and provide course access.
- To deliver live sessions, recordings, templates, updates, certificates, and support.
- To respond to questions, complaints, refund requests, failed payment issues, and access problems.
- To improve course content, website experience, security, and customer communication.
- To comply with tax, accounting, legal, regulatory, fraud prevention, and dispute resolution requirements.
5. Legal Basis and Consent
We process personal information to perform our contract with customers, comply with legal obligations, protect legitimate business interests, prevent fraud, and send service-related communications. Where required by law, we will seek consent for optional marketing communications or specific processing activities.
6. Sharing of Information
We may share limited information with service providers who help us operate the business, including payment processors, hosting providers, learning platforms, email/SMS providers, analytics providers, accounting tools, legal advisors, and government or regulatory authorities where required by law.
We do not sell customer personal information.
7. Cookies and Analytics
Our website may use cookies or similar technologies to keep the site functional, understand traffic, measure performance, remember preferences, and improve the learning experience. You can control cookies through your browser settings, but some site features may not work properly if cookies are disabled.
8. Data Security
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet-based system can be guaranteed to be fully secure, so customers should also protect their account credentials and devices.
9. Data Retention
We retain personal information for as long as needed to provide services, maintain records, resolve disputes, comply with legal and tax obligations, prevent fraud, and enforce our agreements. Course access and order records may be retained for audit, accounting, and support purposes.
10. Your Rights
Subject to applicable law, you may request access, correction, update, deletion, or restriction of your personal information. You may also opt out of non-essential marketing messages. To make a request, contact us using the details below.
11. Children's Privacy
Our courses are intended for adults, working professionals, business owners, students with appropriate consent, and learners who can lawfully purchase digital education services. If we learn that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete or restrict it.
12. International Access
If you access our courses from outside India, your information may be processed in India or in locations where our service providers operate. By using our services, you understand that information may be transferred and processed as described in this policy.
13. Contact for Privacy Requests
Email: aistep.agency@gmail.com
14. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.